Quality Assurance: It’s not business, it’s personal.
Experience has taught me that Quality Assurance (QA) processes are essential to building an organization’s reputation for superior performance, but it has also taught me that the real basis for QA resides within each individual. QA can be intensely personal. It’s not a business process, it’s the people! What drives people to produce (or not produce) quality products or services in the first place? The answer is different for everyone—but for me, it comes from inside.